We are Here To Help You With A List Of FAQ

Shalom prides itself on delivering peace of mind and being a trusted name for all moving and storage requirements.

We offer comprehensive domestic and international moving services for both residential and commercial clients, along with storage and disposal solutions.

Our dedicated and professional surveyors, supported by a responsive customer service team, are always at your service.

Yes, moving services on Sundays and public holidays are available, though surcharges may apply. Feel free to contact us at 6287 6117, and our team will be happy to assist you with more details.

We employ a strong Singapore core with the majority of our staff being Singaporeans.

We don’t have a fixed price list because every move is unique. Your cost depends on the volume of items and the specific details of your move, so the final price may vary.

No, you don’t need to pay for the site survey. It is completely free and non-obligatory. We offer it to ensure we fully understand your needs and provide you with an accurate quote.

Yes, we do! We offer disposal services as well as short-term and long-term storage options.

Yes, our team is well trained in standard furniture dismantling and reassembling.

Our team consists of certified packers and movers. We use a range of protective materials and apply industry-standard packing techniques to ensure your fragile items are securely wrapped and safely transported.

Vehicle Sizes We Offer:

10ft Covered Truck (with tailgate)
10ft Open Truck
15ft Truck (with tailgate)
15ft Truck (without tailgate)
24ft Truck (with tailgate)
Van

Our shuttling service is primarily for condominiums, as height restrictions may prevent our main truck from entering. A shuttling vehicle will transport your furniture and items from the lift lobby to our truck, ensuring a smooth and safe transfer.

You don’t need to pay a deposit. Simply sign the confirmation document and email it back to us to secure your service.

We provide residential, commercial, and international moving services, along with storage and disposal solutions.

We offer secure storage for your belongings. Our team can pick up your items from your home, store them safely in our warehouse, and deliver them back to you whenever you need them.

Our packages are customised based on your unique moving needs, such as the size of your home, the number of items, and any special requirements. To provide an accurate quote, we recommend contacting our customer service to schedule a free site survey. After the survey, we will send you a personalised quotation for your review.

Yes, we offer basic handyman services such as TV or picture frame mounting, touching up picture frame holes, and furniture assembly/disassembly. Please note that we do not handle carpentry, plumbing, electrical work, or full painting.

Our team is trained to handle musical instruments with care, and we take extra precautions to wrap and protect your piano throughout the move.

We handle your fragile items with care, wrapping them in protective materials to ensure they arrive safely and intact.

Yes, we do. We can provide the necessary boxes and packing materials to help you pack securely and with ease.

We handle your fragile items with care, wrapping them in protective materials to ensure they arrive safely and intact.

Insurance premiums depend on the total declared value of your items. The insurance rate varies based on the type of shipment, such as domestic general cargo, musical instruments, or international shipment. Feel free to reach out to our customer service team at 6287 6117 for more information.

1. 1. Standard carton boxes: 20 inch by 16 inch by 16 inch
   2. Wardrobe boxes: 21.5 inch x 47 inch x 21.2 inch
   3. Book carton boxes: 15 inch x 10 inch x 15 inch

We offer to collect back the boxes for recycling purposes. Click here to let us know your preferred pick up time and date! 

You may choose a physical site survey or a contactless survey via video call. Click  HERE to request your free, no-obligation quote.

We recommend a physical site survey for full-house moves, as our trained surveyors can identify items that require special handling and provide a more comprehensive moving plan on-site.

If you prefer a contactless survey, we’ve also prepared some helpful tips to guide you through the process.

Our standard survey usually takes about 20 minutes. Larger or more complex surveys may take a bit longer. Once the survey is complete, you’ll receive your quotation within 24 hours.

Morning surveys (9 AM – 12 PM): Quotation typically delivered by the end of the day.

Afternoon surveys (after 12 PM): Quotation typically delivered the following morning.

Definitely. We have a team that specialises in providing quick quotes for smaller moves. Just snap some clear pictures of the items you wish to move, provide your moving details (Name, Addresses, date of move etc) and send them via email to admin@shalom.com.sg

Our team will get back to you as soon as possible!

We will urge you to call into our hotline at +65 6287 6117 as soon as possible to schedule a site survey visit and tell us your moving date. We will try our best to fulfil your request with our resources.

PayNow, Cheque, Cash, and Bank Transfer

To confirm your service, simply sign the confirmation document and email it back to us.

We provide a detailed quotation on the same day as the assessment, or by the next working day at the latest.

Payment is due upon completion of the move.

You may contact our friendly customer service at 62876117

You may pass the payment to the driver.

Yes, we will provide you with an invoice.

Yes, we do offer unpacking and installation service. Feel free to approach our salesperson to enquire our various services.

Please email us at operations@shalom.com.sg with details of the missing items or photographs of any damaged items. Our operations team will review your case and assist you accordingly.

While this is not required, as an environmentally friendly organisation, we are happy to collect the boxes for recycling.

No, there are no refunds for used boxes.

We will try our best to fit your schedule and collect within the week. Do contact our customer service to provide you with a schedule slot.

The vehicle is around 7 feet tall.

No, it is our complimentary service provided to encourage recycling.

It will either be a morning slot at 9 am or an afternoon slot at 2 pm.

It will depend on the situation, as such, we will suggest contacting our surveyor to advise you.

It will depend on your volume of items. Feel free to contact our customer service to schedule a free and non-obligatory site survey.

You may opt-in for our packing services.

It varies from situation to situation. Our men will be able to advise you on the day.

Yes, you may hire our vehicles and move on your own. Drivers are included in the rental of vehicles.

1. 10ft Covered With Tailgate
2. 10ft Open Truck
3. 15ft Truck With Tailgate
4. 15ft Truck Without Tailgate
5. 24ft Truck With Tailgate
6. Van

You may preview the vehicles via https://shalom.com.sg/vehicles-for-hire/

1. 10ft Open Truck → $70/hr
2. 15ft Truck With Tailgate → $95/hr
3. 15ft Truck Without Tailgate → $90/hr
4. 24ft Truck With Tailgate → $100/hr
5. Van → $70/hr
6. Minimum hire of 2 hours required

1. Our 10 ft open back trucks are the only vehicles that are not covered
2. Please let us know if you have any specific requests of vehicles