We're Here To Help With A List of FAQs

Feel free to get in touch with us if you have question that cannot be found in this page. We have a team of experienced customer relationship officers that can assist you with any moving related questions that you may have.

General Information

      1. Shalom prides ourselves to bring you the peace of mind, and to be the name you can trust for moving and storage requirements. 
      2. We offer domestic, international moves, for both residential or commercial, and storage and disposal services for you. 
      3. On top of that, we have dedicated and professional surveyors, prompt response customer service at your service.  
    1.  

Yes, however moving services on Sundays/ Public Holidays will incur surcharges. Thus, do contact us via 62876117 to find out more.

We employ a strong Singapore core with the majority of our staff being Singaporeans.

Unfortunately, we do not have standard pricing. As our prices are based on the volume of items you will be moving and situation, thus it varies.

Please call us at +65 6287 6117 and we will work with you on a suitable arrangement.

No, you won’t be required to pay for the site survey. It is a free and non-obligatory service that we provide for an accurate quotation.

Packing Materials

    1. Standard carton boxes: 20 inch by 16 inch by 16 inch
    2. Wardrobe boxes: 21.5 inch x 47 inch x 21.2 inch
    3. Book carton boxes: 15 inch x 15 inch x 10 inch

As an environment-friendly organisation, we offer to collect back the boxes for recycling purposes. Click here to let us know your preferred pick up time and date! 

Quotation Matters

You may choose to opt for a physical site survey or a contactless survey through video call. Get your Free & No Obligation Quote HERE

We will recommend our customers to opt for a physical site survey if you are having a full house moving. Our surveyors are highly trained and professional to spot items that may require special handling and they will be able to provide a more comprehensive moving plan with all the details at the site survey.

If you would like, we’ve also gotten you some tips for our contactless survey:

Our standard survey duration is 20 minutes. However, if the scope of the survey is bigger we will require more time for evaluation.

Once our surveyors are done with the evaluation, you will receive your quotation within the next 24 hours. 

Scenario 1:

Scheduled site survey between 9 am – 12 pm, you will most likely receive the quotation by the end of the day. 

Scenario 2:

Scheduled a site survey after 12 pm, you will most likely receive the quotation in the morning of the following day.

    1. As our prices are based on the volume of items you will be moving and location, thus it varies. It is highly recommended that a site survey be conducted so that an accurate assessment of the volume of items to be moved and access to your current location can be calculated.
    2. This will enable our surveyor to provide you with the appropriate number of manpower, materials, transportation, and resources required for your moving needs. Our aim is to avoid any incidental charges on your moving date.

It will depend on which type of premium you are looking at. You may inquire via the customer service team at 62876117.

Definitely. We have a team that specialises in providing quick quotes for smaller moves. Just snap some clear pictures of the items you wish to move, provide your moving details (Name, Addresses, date of move etc) and send them via email to admin@shalom.com.sg

Our team will get back to you as soon as possible!

Unfortunately, we do not have standard pricing. As our prices are based on the volume of items you will be moving and situation, thus it varies.

Book an on-site survey either by calling our hotline at +65 6287 6117 or through our website Contact Us

Once our surveyors are done with the evaluation, you will receive your quotation within the next 24 hours.

*Site Survey is Free and No obligations 

PayNow, Cheque, Cash, and Bank Transfer

Payment is to be made upon completion of the move.

We will urge you to call into our hotline at +65 6287 6117 as soon as possible to schedule a site survey visit and tell us your moving date. We will try our best to fulfil your request with our resources.

Payment Procedures

PayNow, Cheque, Cash, and Bank Transfer

Currently, we do not require a deposit. You will be required to sign the document of confirmation and email it back to us.

The cost is known to you upon receipt of our quotation. This is usually given on the same day of site-visit or latest the next working day.

Payment is to be made upon completion of the move.

You may contact our friendly customer service at 62876117

You may pass the payment to the driver.

Yes, we will provide you with an invoice.

Post Move

    1. Yes, we do offer unpacking and installation service. Feel free to approach our salesperson to enquire our various services.

Please email mention your missing items or image of the damages to operations@shalom.com.sg

Not necessary, however, as an environment-friendly organisation, we do offer to collect back the boxes for recycling purposes.

No, there are no refunds for used boxes.

We will try our best to fit your schedule and collect within the week. Do contact our customer service to provide you with a schedule slot.

No. It is a free service from Shalom to encourage recycling.

Please email images of the damaged item to operations@shalom.com.sg . Our team will advise you further after investigation.

Services

Yes, we do provide both disposal and short/long term storage services.

Yes, our team are well-trained to dismantle or assemble various furniture too.

Our men are certified movers and packers, we will use various protective materials to wrap around your fragile items in a professional manner prior to the move. 

    1. 10ft Covered With Tailgate
    2. 10ft Open Truck
    3. 15ft Truck With Tailgate
    4. 15ft Truck Without Tailgate
    5. 24ft Truck With Tailgate
    6. Van
    1. Shuttling service is mainly for condominiums, as there are height limits for entry. We will require a shuttling vehicle to bring your furniture and items from the lift lobby to our truck.

Currently, we do not require a deposit. However, you will be required to sign the document of confirmation and email it back to us.

Residential Moving / Commercial Moving /  International Moving / Storage & Disposal

    1. Make an appointment with us for a free and non-obligatory site survey.
    2. Our customer representative will send over the quotation through email.
    3. Sign the quotation agreement and send back to admin@shalom.com.sg
    4. An acknowledgement for the confirmation of your booking will be sent by us. In the event that your requested slot is fully booked, an alternative slot will be suggested.
    5. Shalom Movers will be there on your scheduled date and time for removal service.

A warehouse may be defined as a place used for the storage. Our warehousing services include picking up your items from your place to storage and delivery back to you when you will like to collect back.

We customised our packages according to your needs. Thus, we will strongly advise you to contact our customer service to schedule for a site survey.

Yes, we do provide handyman services.

Our men are well-equipped with the knowledge of handling and wrapping various musical instruments.

Our men will use various protective materials to wrap around your fragile items prior to the move.

Yes, we do provide boxes and packing materials.

Yes, we provide moving of piano or organ service.

Corrugated paper, bubble wrap, stretch film are being used to protect the piano.

Our standard survey duration is 20 minutes. However, if the scope of the survey is bigger we will require more time for evaluation.

Once our surveyors are done with the evaluation, you will receive your quotation within the next 24 hours. 

Scenario 1:

Scheduled site survey between 9 am – 12 pm, you will most likely receive the quotation by the end of the day. 

Scenario 2:

Scheduled a site survey after 12 pm, you will most likely receive the quotation in the morning of the following day.

    1. As our prices are based on the volume of items you will be moving and location, thus it varies. It is highly recommended that a site survey be conducted so that an accurate assessment of the volume of items to be moved and access to your current location can be calculated.
    2. This will enable our surveyor to provide you with the appropriate number of manpower, materials, transportation, and resources required for your moving needs. Our aim is to avoid any incidental charges on your moving date.

It will depend on which type of premium you are looking at. You may inquire via the customer service team at 62876117.

Moving Procedures

It will either be a morning slot at 9 am or an afternoon slot at 2 pm.

It will depend on the situation, as such, we will suggest contacting our surveyor to advise you.

It will depend on your volume of items. Feel free to contact our customer service to schedule a free and non-obligatory site survey.

You may opt-in for our packing services.

It varies from situation to situation. Our men will be able to advise you on the day.

Vehicles

Yes, you may hire our vehicles and move on your own. Drivers are included in the rental of vehicles.

    1. 10ft Covered With Tailgate
    2. 10ft Open Truck
    3. 15ft Truck With Tailgate
    4. 15ft Truck Without Tailgate
    5. 24ft Truck With Tailgate
    6. Van

You may preview the vehicles via https://shalom.com.sg/vehicles-for-hire/

    1. 10ft Covered With Tailgate → $55/hr
    2. 10ft Open Truck → $50/hr
    3. 15ft Truck With Tailgate → $65/hr
    4. 15ft Truck Without Tailgate → $60/hr
    5. 24ft Truck With Tailgate → $70/hr
    6. Van → $45/hr
    7. Minimum hire of 2 hours required
    1. Our 10 ft open back trucks are the only vehicles that are not covered
    2. Please let us know if you have any specific requests of vehicles

Shuttling service is mainly for condominiums, as there are height limits for entry. We will require a shuttling vehicle to bring your furniture and items from the lift lobby to our truck.

Give Us A Call​​

+65 6287 6117

We're On The Map​​

10 Kaki Bukit Road 1
KB Industrial Building
#01-25
Singapore 416175

Send Us A Message​​

admin@shalom.com.sg

Would you like to experience
a hassle-free moving today?

Request for a quote before 4pm
(mon-Sat), we will get in touch with you
on the same day.